FAQ

Q?

How do I place an order or set up an account?

A.

Ordering is easy!  Call, email or fax your order and one of our customer service people will take care of it for you and call you to confirm.  New customer?  We accept Visa, Mastercard, and offer financing for qualified buyers.  Contact our office for a credit application.

Q?

What is Seneca’s Return Policy?

A.

Seneca will accept returns of stock items within 90 days of the purchase date. For details and exceptions please read our Return Policy.

View Return Policy

Q?

Does Seneca offer installation?

A.

We do!  We offer expert installation on all of our products.  Our trained installation teams will take care of the work for you!  Contact us for details on installing your next project.

Q?

What do I do if there’s a problem with a product?

A.

If you have an issue with our product, we want to know about it.  Call our office and ask for our Technical Support department and one of our support technicians will work with you on a solution.

Q?

Does Seneca do barn layout and blueprinting?

A.

We have an in house engineering department along with an experienced sales staff to assist you one on one.  They will work with you on design and layout recommendations, as well as blueprinting.

Q?

Will you work along with my builder or contractor on a project?

A.

We are always looking for ways to better serve our customers.  If there's something we can do to make your job a success, let's do it!